Beloved Gentle Readers of Liberty’s Torch, you few whose patronage have sustained us lo, these many moons, your Curmudgeon has a problem. It’s one he cannot solve alone.
Yes! It’s true! I, Fran Porretto, international superstar, hero to screaming millions, the fantasy of would-be love slaves on every continent of the world, am at an impasse. X — the social medium formerly known as Twitter — has locked me out — and after I paid for a Premium-Plus account, at that. Their “help” facility has been no help at all. Apparently, to them “support” means “Yeah, yeah, sit down and shut up.”
It happened a few days ago, shortly after my desktop computer died and I had to resurrect this old laptop. Something displeased X’s digital monitors, and suddenly I had to “verify” my account by responding to an email. So I told X to send said email. It did not arrive. So I said “send another.” Still nothing. I must have told X to send (another) email more than twenty times. (I am not easily daunted.) Did I receive any such email? Of course not!
I was able to contact the X “help” system. Here’s what I received in reply:
Hello,
We have received your request and will get back to you as soon as possible. Thanks for your patience!
X Support
2024-11-29 18:54
As of yesterday afternoon, I’d heard nothing more. So I queried the “help” people once more. Their reply:
Hello,
Thanks for your report. It looks like this is connected with your original case # 0381606872, so we’ve added it to that first report.
We’ll continue our review with this information.
If you have more details you think we should know, please respond to this email to send them our way. We appreciate your help!
Thanks,
X Support
People get incensed over being locked out of “free” social media. Imagine my ire at being locked out of a site where I’ve already paid over $100 for Premium-Plus access — and then getting the sort of “help” above.
If any Gentle Readers are X users, would you please lend me your assistance? My account details are below:
User email: porretto -at- optonline -dot- net
User name: @FranPorretto
Acct level: Premium+
My thanks in advance for whatever you can do. I’ll update this post with any further developments.
All my best,
Fran
9 comments
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I mean, he did cut 80% of the staff, there’s down to be some issues, holiday staffing and all.
Author
I’m not accepting any excuses. Cutting off a paid member without explanation is inexcusable.
I don’t yet see a way to reach them on your behalf. They only provide categories to report bad activity.
It’s much like the polls sent to us in the mail from the RNC, containing no “other” category.
I am a complete novice at anything to do with electronics. Shut off and reboot is about all I know. So with that info, I assume you will buy new working computer. Cancel old account prior to turning on new and make up a new account. Maybe Fran and wife maiden name. Is this not possible? Or is my lack of knowledge showing. I have used my previous married name and my middle name at times to start a whole new facebook account when they kept saying I had never registered a 18 year old account. So all I can really add is good luck.
Author
That would cost me the $150 I paid for my Premium-Plus X account. But thanks for the suggestion.
I would guess the security on X is based on some sort of key that’s generated at signup and stored somewhere on the computer that has got the bad power supply. Have you got it fixed yet?
As much money as X generates it should have some sort of human contact for the paid accounts.
PS – your posts are terrific! (And the ones of the other authors as well). Keep up the great work.
Author
That is extremely plausible — and it suggests that when my main machine comes back, the problem will be solved. Thank you!
(And thank you, most sincerely, for the kind words.)
Paid Twitter Login Alternatives
Based on the provided search results, it appears that paid X (formerly Twitter) users, also known as Twitter Blue subscribers, do not have a specific alternate way to log in when their computer goes down. The search results focus on troubleshooting login issues, password resets, and account management, but do not mention a dedicated feature or option for logging in from a different device or platform when the primary computer is unavailable. [emphasis in original]
However, there are a few indirect solutions that might be helpful:
Mobile app: Paid X users can use the Twitter mobile app on their iOS or Android device to access their account and log in, even if their computer is down.
Web access: As long as the user has an internet connection, they can access Twitter.com from a different computer or device to log in and manage their account.
Password reset: If the user is unable to log in due to a computer issue, they can try resetting their password using the password reset form on Twitter.com. This will log them out of all devices and require them to re-enter their new password.
While these alternatives can help paid X users access their account, they do not provide a dedicated feature for seamless login from a different device or platform when their primary computer is unavailable.
THAT PASSWORD RESET may provide something new?